It is of course unfortunate if you have a complaint about the service as you have experienced it. Nevertheless, we kindly ask you to submit your complaint by email to our customer contact department. This can be done by email or regular mail. Our customer contact department staff will review the complaint and try to resolve it to everyone’s satisfaction.

Office address:
THEE.BE
Boomse Steenweg 10
2627 Schelle
VAT: BE0747.842.581

The email address you can use is support@thee.be. After receipt of your complaint, you will receive a confirmation from us.

We will respond to your complaint within 14 days of receipt. If more time is needed, we will inform you accordingly.

We recommend that you first make complaints known to us by contacting us. If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur (https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil).